Our aim is to enable the people we support to achieve their goals, believing passionately that regardless of the challenges they face, everyone can accomplish extraordinary achievements with the right care in the right environment.
Customer expectations are rising in all areas of service industries. Our mission is to meet and exceed these expectations across our service.
We value each person as an individual, and as part of a team, deliver the highest level of service user care which respects individuality, privacy, dignity in a safe homely setting.
We strive to enable people to shape their own futures according to their abilities, interests and aptitudes in order to maximise their independence, to accept personal responsibility, and to respect others, whatever their level of ability might be.
Our staff are trained to observe potential triggers, recognise early signs of relapse, create clear channels of communication and promote consistency that develops positive outcomes and minimises the occurrence of challenging behaviours.
We work with the people we support and their close network to establish behaviour patterns, remove barriers that restrict choice and equip people with the skills to reduce or self-manage their own behaviours.
Our staff are committed to delivering our Positive Behavioural Support Strategy and are trained in accordance with the principles of the MAPA programme.